The HelpAlert Watch is lightweight, and exceptionally user-friendly. The screen diameter is 35mm and it weighs only 58 grams. A full specification of the watch can be found here.

All our devices are ready to go out of the box. Simply charge your watch and once fully charged, press the SOS button to make a quick test call to our control room. The test call gives peace of mind that everything is working.

Your Watch is perfectly safe to use even if you have a pacemaker. You can enjoy the peace of mind it provides without any worries.

Press and hold the button on the right side of your watch for 2 seconds. Our multi-network SIM automatically connects to the strongest signal and puts you in touch with our emergency control room. They’ll be able to talk directly to you through the watch’s internal speaker and microphone.

Our watch works wherever there’s a 2G cellular network signal, covering most areas (except the Channel Islands and Isle of Man). Remember, like any mobile device, there might be occasional spots with weak signal due to buildings or other factors. The GPS tracking also works best outdoors for optimal accuracy.

We recommend charging it daily. A full charge takes just 3 – 4 hours and lasts over 24 hours with normal use.

Yes, the Watch is waterproof and fine to be used in the shower. We do not advise submerging the watch in water for long periods of time, for example in the bath or whilst swimming.

Your subscription can include an optional fall detection feature. The fall sensor detects strong falls with no obstacles. It uses smart technology to differentiate between serious falls and other movements. However, like all fall devices, it cannot guarantee to detect every fall. This depends on how the device is worn and the impact of the fall. We always recommend pressing the emergency button in the event of a fall if the user is able to.

You rent the equipment from us for as long as you need it. There is a lifetime guarantee on all of our devices, if there are any issues we’ll replace them for free. When you don’t require our service any longer you just need to return all equipment to us in the original packaging.

No, the HelpAlert Pendant is fully mobile and designed to seamlessly integrate into your lifestyle. It operates with a multi-network SIM which means it can work on any mobile signal ensuring continuous connectivity.

For safety, if you have a pacemaker, it’s not advisable to wear the HelpAlert Pendant around your neck. Instead, you can use the pendant as a key fob or place it in a pocket or bag, ensuring it is at least 25cm away from your pacemaker at all times. Alternatively our GPS watch is perfectly safe to use with a pacemaker. If you have any concerns, please don’t hesitate to contact us on 01273 949079

You have the right to cancel within 30 days of purchase. No complicated requirements or hidden charges; we want to ensure you’re satisfied with your decision and will make any refund decision as simple as possible for you.

No. All of our prices are for unlimited use of the alarm with no additional or hidden charges.

Our GPS tracking pinpoints to a 10 meter radius of the user’s location at the time of pressing the alarm.

The Pendant Alarm is functional across the UK wherever a cellular network is available for communication. The multi-network SIM ensures extensive mobile coverage by accessing all major UK mobile networks to secure the most robust signal.

The measurements are 65mm x 35mm x 16mm, and it weighs 35 grams.

The HelpAlert Pendant is about the size of an electronic car key. You can wear it on a belt, as a pendant, a key fob or keep it in your pocket. It’s compact, discreet, and exceptionally user-friendly.

The majority of our customers do not need to pay VAT on our products. If the alarm user has a condition requiring regular medication such as arthritis, diabetes or high blood pressure it’s likely they’ll qualify for VAT exemption. Please review our VAT exemption guide for guidance.

Yes, the pendant is waterproof and fine to be used in the shower. We do not advise submerging the pendant in water for long periods of time, for example in the bath or whilst swimming.

No, the Home Lifeline is fully digital and does not need a phone line or a broadband connection, it operates with a multi-network SIM and can be plugged in anywhere in the house where there is access to a plug socket.

The Home Lifeline base-unit stays in one position in the house, it is activated remotely from the linked pendant or wrist strap and will work up to 200 meters away. The user is only able to hear the control room operator from the main base-unit. 

Our GPS Pendant and the GPS Watch are completely mobile and will work anywhere in the UK. The user communicates with our control room directly from the device, similar to a mobile phone.

Yes, the battery backup in the Home Lifeline base-unit will work for approximately 24 hours. This means that during a power cut you will still be able to make an alarm call and speak with our emergency control room.

Your subscription can include an optional fall detection feature. The fall sensor detects strong falls with no obstacles. It uses smart technology to differentiate between serious falls and other movements. However, like all fall devices, it cannot guarantee to detect every fall. This depends on how the device is worn and the impact of the fall. We always recommend pressing the emergency button in the event of a fall if the user is able to.

For safety, it’s not advisable  for the users to wear the alarm button as a pendant around their neck but it is completely safe to be worn on their wrist.

If you have any concerns, please don’t hesitate to contact us on 01273 949079

Yes, the alarm button is waterproof and fine to be used in the shower. We do not advise submerging the device in water for long periods of time, for example in the bath or whilst swimming.

The Home Lifeline has a range of up to 200m, this is the alarm is triggered iside the house 

Testing your personal alarm is crucial because it’s specifically designed for emergency situations. Regular testing ensures the reliability of your device.

Through testing, you not only gain confidence in using the personal alarm system but also become familiar with our dedicated control room team who are ready to assist you in any emergency. Additionally, this process helps us identify any potential issues with your equipment, ensuring your safety.

When we communicate during these tests, we may also verify that your details and emergency contacts are current and up-to-date.

Taking the time to test your personal alarm system is a proactive step towards ensuring your safety and the effectiveness of the service.

Once your order is paid for and we have received your emergency contact information, your device will be delivered using Royal Mail Tracked24 providing 24hr delivery and is tracked all the way to you.

Delivery is free for all orders.

You have a 30-day window to return your equipment at no cost, during which we will provide a full refund for your order. We kindly request that you arrange for the return of all the equipment to us with the original packaging.

While we hope you’re satisfied with your order, if you decide to return it within 30 days, simply send it back to us, and we’ll refund the full cost. Please be aware that if the device is not returned, a fee will be charged depending on which device was purchased.

Your subscription includes full monitoring from our CQC awarded UK-based control room 24 hours a day, 7 days a week.

Subscriptions can be paid by Credit or Debit Card, Direct Debit, BACS or Cheque. We’re happy to take payment by whatever way is most convenient for the bill payer. Payments can be set up online or over the telephone.

All our alarms include a subscription. The subscription covers essential 24/7 monitoring service and a lifetime warranty which means any equipment faults are fixed by HelpAlert at no extra cost.

To cancel your subscription call our freephone number on 0808 304 2338. The equipment will need to be returned to us: HelpAlert Ltd, Maritime House, Basin Road North, Brighton, BN41 1WR. We recommend getting a tracking number when shipping the package back to us.

You can cancel your HelpAlert subscription at any time as long as you provide us 30 days notice. We will refund any unused months deducting delivery costs and the discount applied if you purchased an annual subscription.

If you purchase an annual plan and cancel before the end of the paid for period, we will calculate a partial refund based on the unused months of service. Delivery and any discount applied will be deducted from the final balance.

After ordering we will send you an email with a link to our emergency contact form. To make sure we can provide the best help the form will ask for details like who to contact in an emergency, family or neighbours. If you have a key safe, the code of the key safe and where it’s located – We only share the code with emergency services.

We will also ask if you have any medical conditions so the best help is arranged in an emergency. When you get your order confirmation email, it will include a link to complete your emergency contact form. You can do it online or call 01273 949079

Inform HelpAlert of any changes promptly to avoid unnecessary calls to your contacts. Call 01273 949079 or email careteam@helpalert.co.uk